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FAQs

 

What size should I order?

    Our sweatshirts are intended to be slightly oversized and cozy. We use unisex men's sweatshirts as a base for most of our designs.  When ordering tie-dye, please understand sweatshirts are pre-shrunk through the dyeing process. If you are looking for an oversized fit, we suggest sizing up. Please visit our size chart for additional information. 

    When will my order ship?

      All items are made to order and have different turn around times, which are noted on each individual listing. When bundling items, your turn around time extends to the longest item. Please carefully review the estimated ship date when purchasing. If you have any questions, send us a message!

      How do I care for my garment?

        Our sweatshirts are pre-washed during our tie-dye process. However, we suggest washing them alone in cold water for their first at-home cleaning. In some instances, darker dyes do transfer onto lighter colors until they have been washed and broken in. Like your favorite vintage t-shirt, handmade tie-dye does fade in with wash and wear. Washing in cold water with minimal detergent will prolong the color life of your sweatshirt.

        Will my tie-dye color look exactly like the pictures?

          Each sweatshirt is handmade to order. Due to the nature of tie-dye, expect variations in patterns and color tones, as dye lot variation is a natural part of the tie-dye process. Items will be similar but not identical.

          How do I see a preview of my sweatshirt?

            If you chose to personalize your sweatshirt or other item, while on the product page, simply type the name(s) you would like to see on your garment and a preview will be generated. We specifically design each item for you based on your request. Should your preview be slightly off center or not fit in the template, we make certain it will fit perfectly & be centered.

            I saw an item on your Instagram account, do you have it available online?

              All items posted on our Instagram account @bffsandbabes are available for purchase, unless sold out. Feel free to email or DM us on Instagram if you need assistance finding a specific item online.

              Do you sell gift cards?

                Yes, we sell digital gift cards! Click here to purchase one.

                What if I receive an item that is damaged?

                  We apologize for the inconvenience! If you receive an item that is damaged, please contact customer service within 48 hours of delivery.

                  What payment methods do you accept?

                    We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay, and Google Pay.

                    How do I place a custom corporate order?

                      Looking for a unique custom corporate gift? We are excited to introduce our custom tie-dye gifting program! Please click here to learn more! 

                      Will my order ship together if they have different estimated ship dates?

                      When bundling more than one item, your ship date extends to the longest item. Please purchase items separately if you need something sooner.

                      What is Route Package Protection?

                      Route provides protection for shipments that are lost, broken, or stolen. Add Route to your cart at checkout to enable protection.

                      Visit routeapp.io to learn more.